mail.waitrose.com email error

[#1]

I'm currently at my elderly mother-in-law's and she has a problem with her laptop email which hasn't received an email for 5 days.  The error given by Outlook Express is as follows:

"An unknown error has occurred.  Account 'mail.waitrose.com', Server: 'mail.waitrose.com'. Protocol: POP3, Port 110, Secure(SSL): No, Error Number: 0x8000C0133"

Her iPad emails arrive with no problem, but she tends not to use this at home.  Sadly neither she nor I can remember her login password to go in via webmail to see if deleting any emails from a webmail server will solcve the problem.

I understand PlusNet provide John Lewis with their braodband these days.

All thoughts welcome. 

[#2]

Moderator's note:

Moved from Email as Plusnet Support doesn't cover JLB.

[#3]

try
https://www.johnlewisbroadband.com/contact-us/

[#4]

The message apparently means that the Inbox folder has become corrupt.  Try following the instructions in this link: https://www.emailquestions.com/threads/outlook-express-error-0x800c0133-corrupted-inbox-file.2259/ .  You don't need to know the login password to try this.

[#5]

Thank you very much for this.  I’ll forward it on to my MiL, not sure when someone techy will be there to give it a try though.

It’s frustrating that Google didn’t show your link when I typed in the error code yesterday.

[#6]

Gel,

Thank you for the link.  JLB were, to be frank, not a whole lot of help; although I did discover that they appear to have a whole load of incorrect data protection answers for the account which I need to get to the bottom of.

[#7]

I Googled < email error 0x8000C0133 > and the link I suggested was No. 3 in the list.