From PlusNet's world broadband headquarters in New York Sheffield... Why do I always want to start the End of Day in the style of the announcer on The Daily Show? Must just be me I guess. I'm probably spending far too much time making crazy spreadsheets... So lets go with a starter from the Comms Team and over to Mand: Chris has been eating crisps. Along with a few hours of clearing out his tasks and popping into the forums. Bob was unavailable at the time of writing, but seems to have spent the day arranging extra work for the rest of us while he takes a long weekend, as well as managing to avoid one of our HR people who was looking for him earlier. Matt has been helping some of our new starters handle sales queries, as well as manning the forums and finalising a process for contacting some high-usage customers. I have been working on our problem process, completing some Home Phone training, and clearing out all my tasks and personal tickets. We also spent lots of the day discussing different flavours of Pepsi. We're gutted we missed the Pepsi Fire and Ice revolution though. 
(Ed. - This one could run and run I think.) Have a good evening. Matt checks in with QA's End of Day today: Good afternoon all! Matt 1 here, as Catherine is so snowed under testing problem fixes and reviewing test plans that she can't supply her normally witty banter to the EOD. I've been working on the upgrade process for Madasafish, whilst my name-sake Matt 2 has been working on SMS communication for our faults process - coming soon! Nigel, Gavin and Gary have once again working on Madasafish. Paul has been preparing for upcoming project work and liasing with our developers. In other news: QA today invented 'butty maths' which has twisted logic and is only used to work out the change owed to people after a mass order of bacon butties where too many people had paper money only. I'm sure we'll release a paper on it soon... but it might be covered in ketchup and brown sauce. Go go Darren with the Product Team's details: Hiccups galore today! No I didn’t have them, but I started a very interesting debate when I happened to mention that I really like getting them (Ed. - weirdo), sure most of the debate contained Paula calling me “insane” and Maria laughing at me……but HEY! I’m use to that by now. I want to hear your opinion! Hiccups Yea or nay! I spent most of the day altering various reports and chasing some hardware issues, Rich has been hard at work on VoIP documentation, Ian’s been working on TR069 specifications and Maria’s been looking at how we can best utilise our network when looking at future suspected growth. Over now Seb from Dev (that nearly rhymes): Busy, busy, busy time in development. The project that we're working on recently keeps me (and all the others) very focused. Me personally, I am making sure that my new development collegues from India know what to do and they're not struggling with the workload. In the mean time I am making sure that we can start pushing forward things with our test driven development strategy. We're nearly there - just waiting for the machine to be available for us. And then... I'll keep you updated - lot's of stuff is going to change in development. Martyn tells us what Marketing have been up to: Chris, Phil and Neil are down in London Town today meeting journalists and planning future PR campaigns. That's left just me, Spencer, Nick and Tero to man the fort up north. We've been prototyping a couple of new pages to be launched next week as well as drafting an email about My Referrals. Tero's been happily crunching numbers as usual and we've been checking out the new PlusNet banners over on videogamer.com First time caller James from Web Development now: Hey everyone! This is my first time in the role of EOD composer, so wish me luck :S Here we go! Pete has been pushing for all P1 problems to be added to the portal, as he has noticed some are being missed off the final list. There are now plans to revise the process so that all P1's will be highlighed in the portal. At lunchtime Colin & Duffy went on a mission to see a certain king of burgers to acquire errrr um..... well....burgers. (Ed. Jerry Lawler?) Dan has been working on improvements to "Manage My Mail". Nick, Mark, and Wojtek have all been working on various templates. Grzegorz managed to crash his PC, although I am assured by Nick and Mark that he was neither speeding, nor under the influence of any intoxicating substance at the time. I have been working on getting the Flickr app on the Community Site ready to be released into the great open source community, and have also been working towords getting another app ready to go live on the Community Site. Finally, Kelly took Pete and Jonny for lunch somewhere in town, but they both refused to let him pay for the meal. What true gentlemen. That's it people, I hope my moonlighting as the EOD composer has been successful. If not, I'm sure people will be only too happy to point that fact out to me. If I may, I will end on a quote from a famous brother:-
"I never forget a face, but in your case I'll make an exception." -- Groucho Marx
Until the next time........ Lastly for today Emma's got the happenings in the CSC: Welcome to the top 5, again another busy day, lots of faults being raised today meaning lots of work for us for the next few hours, hopefully they can all be resolved as soon as possible.
- Faults - authentication/no sync: lots of customers having trouble with connections, mainly new customers and a few business ones, this is sometimes solved pretty quickly as the username/password may be wrong other times it can be a bit longer.
- Router configuration: helping customers setup their new routers, a lot of customers understand that we help with the setup of the router and then they try and set the wireless up themselves.
- Email setup: helping customers setup their Outlook and Outlook Express, how to use webmail and other email related questions.
- Fault progress: customers calling us for updates on current faults and/or updating us with their findings, booking engineer appointments and the next steps in the fault progress.
- Provisioning updates: customers wanting to know their order status and when hardware would arrive etc.
Many thanks for reading. Well, that's all for another day, I shall leave you with the following link from Colin (I also just made one of the worst typos in the history of typos calling Colin Shaolin, not once but twice) that he suggested including in the End of Day and we'll back again tomorrow evening. I'm going back now to writing more blogs and filling more spreadsheets with large quantities of data. Have fun.