Pete said in a recent Tweet "I hate Tuesdays that masquerade as Mondays.. Bank Holidays are as much a curse as a blessing when you've deadlines to meet." and I have to say, I agree with him. Today's been a strange day, and coupled with the fact that everyone has twice the amount of work to do to catch up! We start with Spencer in Marketing:
A quiet but productive day in Marketing today, with Nick planning ahead for the rest of the year, and phil in various meetings. Chris has been putting the latest version of the newsletter together, whilst also looking slightly relieved that Sheffield Wednesday didn't get relegated at the weekend! Also, myself and Martyn have been working on some webpages that will promote our service better to potential partners. We're now looking forward to enjoying a warm sunny evening... cheers Spence.
Next, Ben from the CSC:
It hasn't been too busy in the CSC today with nearly 1,000 calls answered - all of them within 10 minutes so a big round of applause is due all round. Top 5... (1=) Router configuration As always, lots of new customers need help setting up their routers - whether provided by us or by themselves. Many of these are resolved by simply entering the username and password, but customers are calling in at all stages of setup from plugging everything in correctly to manually setting up new USB connections. (1=) New faults Mainly no synchronisation and intermittent synchronisation, with authentication taking a back seat today. Very few of these faults are being escalated to the faults team as most are remedied by basic checks such as moving the router to the master socket. (3) Email configuration A lot of our customers are now taking advantage of the £1 .co.uk domain offer and need help setting up their email clients - mostly provided by Microsoft. Almost all of these queries are solved by our online Help and Support guides, but some need a Support Analyst's touch. (4) Sales We're still getting plenty of great press coverage which is translating into more sales, particularly from users who have no access to the internet at the moment, generating calls to the CSC. (5) Fault updates Our faults team is working hard to make sure that all faults are worked on as quickly as possible, so customers do not need to call us for updates.
and finally, in the Web Team we've mostly been trying to catch up on what we didn't get done yesterday, including our plans for the week etc. In between times, we've also been doing some development and design work, while the Project Team have continued battling with their email templates. I hope everyone enjoyed their Bank Holiday weekend, and enjoyed the good weather - I know we all did. Colin
