End of Day: 8th May

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Myself and several other PlusNetters enjoyed GeekUp Sheffield last night. Now I'm heading back to London and hope to catch the end of the IxDA meetup. And then tomorrow afternoon there's the TechCrunch UK meetup on the south bank. What fun! Marketing: Quick update from marketing today. Phil has been out of the office today and Nick has been locked in a meeting room upstairs, putting together some strategy documents. Chris has sent out the newsletter and been working on some gaming PR. Spencer and I have been prototyping some new webpages and I've also been writing a plan for a forthcoming project. Networks: It's been busy busy busy in Networks today, or at least my feet have not touched the floor, assisting Jamie with IT support tasks galore! We've been doing lots of other stuff too like security updates, database backups, planning what servers are going to live where in our data centres, de-commisioning old servers, improvements to our staging platform so we can test things work right before rolling them out, and so on. Comms: Bob - Forums, meetings, working on the flickr upload problem. Chris - Forums, testing the Customer Satisfaction survey, a bit of poms (project) work and drinking tea. Mand - Rollout meetings, eating the occasional black jack and fruit salad. Matt - traffic management, forums, VoIP stuff. James - Sales team, forums, project work, tasks. Bring on the sun. This past few days have been superb. Web Team: Today I have been blogging about OpenID, looking at My Account again and helping James test his user generated support content setup which is looking good. Colin's working on the WordPress upgrade and Kelly's been showing everyone his new eee! CSC: Been swelteringly hot in the CSC today, lets see how long it continues! The Top 5 for today is as follows:

1. Fault Updates - Mainly customers calling in who have been left a text message or email reply during the day and calling in to confirm checks or alternative hardware being tried, and also calling in to advise thier faults being resolved, which is great news of course!
2. Fault Diagnosing - Customers calling in to log or go through standard fault checks, as always customers being advised of master socket/hardware checks, and advised of all the Possibilites behind No Sync/ Intermittent broadband problems and how to try and resolve this.
3. Router Set-ups - New and existing customers alike calling in to confirm router settings and how to get connected. Settings vary from confirmation of the username/password Required, to advanced settings such as VPI/VCI, Encapsulation etc.
4. Email Set-ups - Again new and exisiting customers alike calling in to confirm settings required for email client configuration such as Outlook, Thunderbird and Mac Mail.
5. Provisioning Updates - And finally customers calling in to confirm details on thier broadband order, when they are going to complete, checking the details they are going to require to connect, and a whole range of other general queries that always get answered!