Hello readers! Remember remember the 6th of November, because it's the day that system problems prevented Andrew from posting when he wanted to earlier resulting in it being done much later than he originally planned! Never mind.. on with the show as they say and firstly while you can always rely on HR, we've decided to give them a week off so we'll instead start with Rowan from the Durban branch of the CSC...
Hi all, Well... THEY PICKED ME to complete the end of week post on behalf of the CSC SA. Yippee… I haven't done this in a while so please bear with me. This has been a great week thus far and the weather has been ‘oh so nice’ to run off to the beach. This has been quiet a busy week for the Customer Services Team, the guys have worked really hard pushing out those tickets and answering those calls daily but making sure that it’s done in a fun jovial environment. I'm really proud of all the guys on the floor for pulling together and meeting our SLA’s and Key Performance Indicators so a big up to the team. Sadly, Preeshan our new Customer Service Manager was out on his own this week whilst the others were on study leave. Luckily Sameer, Dev and Ronel (The other Customer Service Team Leader’s) were on hand to assist him with the workload. This weekend’s going to be really great after a long hard week so we are all really looking forward to it. Lastly, not forgetting our guest from Sheffield, Brad who is here on a training mission and strangely enough is turning a bright pink color due to the famous Durban sun!! Anyway, that’s it for me. Cheers all. Be cool stay safe and sooner than you realise, it'll be Christmas already!!! Rowan (on behalf of the SA Customer service team)
Sun? What is this Sun you speak of Rowan? Nothing but rain and more rain in Sheffield this week, I am officially jealous! Here's Duffy with a quick update from an unusually quiet Web Team...
Afternoon all, Duffy here. Another busy week for the team, though we're down a couple of bodies today, Sam being off and Nick being poorly. Get well soon! Gary has been busily mocking up, erm, mockups. Jonny has been getting into his new role as receptionist - hopefully he'll have a better appreciation of what the regulars have to do (hopefully his tache growing exploits are amusing the vistors to Plusnet towers, it's only been a few days so it might be too soon - ed). I'm trying to learn more XHTML/CSS skills so I can use crayons as well as pencils in my day-to-day job. Nick was doing some project work and we're working on getting problem management moved from me to him. And Phill, well, Phill once again... *tumbleweed*
I shall see if we can get some charity tache action up in a blog sometime soon, no promises at this stage.. perhaps if we make enough noise about it? 
Moving on and here's Tommo with an update from Networks...
Ah, the End of Week, and coincidentally it's the end another week. It's dark and miserable out so must be getting near to Christmas. So what's been happening in the world of networks. Unfortunately I only got the nudge to draft something for the end of week after hometime ticked around so I will have to be a bit briefer about the network activities this week. There's been lots of work going off to resolve the speed and performance issues that some of our customers have been seeing, we've seen some steady improvements through the week but there's still more work to be done as we evaluate the success of each change. Our migration of customers from our LLU network is almost complete, the last of the customers were migrated this week and we are now just in the mop up phase before final decommission. And that's all from us for this week, have a great weekend, enjoy the fireworks...
And last but by no means least, here's Matt with the goings on from the land of Comms Analog Hate Digital Care...
Hi, everybody! I'm not Dr. Nick. Sorry for any disappointment. Well, the week in Comms. We've had a few people off this week - Poor Chris has hurt his foot, and Pete's been training. As ever we remain resolute in the face of such adversity. Well, there's been a fair old bit of work relating to 21CN (that's the new up to 20Mb broadband) and as ever a lot of forum work. We've also (well, mainly Bob, but the rest of us too) been helping out where we can with the network too and are happy to report it's behaving much better. We'll keep you posted via the forums and of course the service status feed. Not much more to report and as it's Friday and beer o'clock it's time for the off. Thanks all.
That's it for today! Ta-ta and toodle pip.