being sent oversea by the military

[#1]

Good day,

I am in the middle of my contract (13 month remaining) and have just been told I'm being sent overseas by the military,

Due to the armed forces covenant do I still have to pay a cancellation fee? how do I cancel my account?

Many thanks.

[#2]

Let’s hope Plusnet do the right thing….

[#3]

This is what you are looking for ... https://community.plus.net/t5/My-Account-Billing/Plusnet-offer-Blue-Light-Defence-Discount/m-p/18658...

"For Defence, if you're serving in the Armed Forces, then with the relevant evidence, we can either cancel your account without termination fees, or move your services to another address with no one-off fees to pay. "

@Gandalf the venerable grey wizard no longer works these parts, so I suggest you call COTS.

Contact Customer Options Team (aka COTS)

COTs is the place to go to if you want to find out anything to do with your contract in respect of leaving, renewing or simply enquiring about early termination charges (ETCs). They have their own number and tend to answer quicker than the general customer service number.

Direct dial numbers

• 0800 013 2632 or 0800 079 1133(from within the UK)
• +44 330 123 9197 (from abroad)
• Available...
  • 8am - 8pm Monday to Friday
  • 9am - 7pm Saturday
  • 9am - 6pm Sunday