Wifi connection

[#1]

Hi my wifi keeps dropping out all the time . I need it more now as working at home . I’ve had to pay an extra £20 to my mobile provider to get more 4g . Am not happy . I’ve tried everything phone line is fine , restarted router with a pin , change the micro filter everything . Can not even get wifi calling on my mobile . 

Please help 

Alex 

[#2]

Hi @Alruthin

Sorry to hear of the problems with your WiFi.

I've checked things over from my side and the broadband seems to be working as expected. I believe that the issue may be caused by wireless interference. I would suggest following the steps within our router guides to try and improve the wireless signal. Further information can be found here.

[#3]

Moderator's note:
Thread moved from broadband to My Router

[#4]

@Alruthin  Am I correct in saying you have just started a new "Fibre" contract. From your other posts you were not sure about the change to a broadband only service. Was the Wi-Fi working OK previously and was WI-FI calling working on your mobile, if so nothing should have changed. Wi-Fi is often called Internet but it isn't. If you connect a device using an ethernet cable to the router is that working OK? Possibly something has gone wrong with the new service and you do not have a reliable connection through the network back to Plusnet.

[#5]

@RealAleMadrid This topic is from 2020!! 😀

[#6]

I was wondering who @KatieC  is / was…..

[#7]

@jab1  The OP has made 3 posts, 2 recently.  I didn't spot the date of this post. but it's a bit of a mystery why it it showed up as a new post earlier today and was moved by @Baldrick1. I also reported that replies were not enabled, perhaps I shouldn't have bothered. The forum seems to behave rather unpredictably these days.🤔

[#8]

You can say this again, @RealAleMadrid :

The forum seems to behave rather unpredictably these days.🤔

I've zero idea as to what is going off. 😦

[#9]

The forum seems to behave rather unpredictably these days.🤔