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5mbps ...........Really plusnet ????

Mr_Paul
Seasoned Pro
Posts: 714
Thanks: 229
Fixes: 12
Registered: ‎07-06-2022

Re: 5mbps ...........Really plusnet ????

@Portishead200 

From experience, Openreach may call in advance - but you can't rely on it.

Until it was fixed "properly", our line was going faulty every few weeks or so, (the lines in our part of the estate all came through one joint up the road. Openreach would open the joint to repair one line, but another was almost always disturbed in the process - so the cycle was repeated continuously).

I would rate them calling in advance of turning up no better than 50-50.

What they were very good at though, if it was later in the day, was saying something like "I'm just popping back to the cabinet/exchange", and not coming back - with the fault not fixed!  👿

 

 

Portishead200
Grafter
Posts: 51
Thanks: 5
Registered: ‎26-08-2016

Re: 5mbps ...........Really plusnet ????

Was someone supposed to call me today ? I'm not paying for broadband that doesn't work. This is odd.... Will Plusnet chase it up ? Still running at dial up speed like I had in 1993
Mustrum
Community Veteran
Posts: 3,644
Thanks: 1,080
Fixes: 77
Registered: ‎13-08-2015

Re: 5mbps ...........Really plusnet ????

Did you bother to respond to the ticket?

Are you running the most up to date mind reading software?

Portishead200
Grafter
Posts: 51
Thanks: 5
Registered: ‎26-08-2016

Re: 5mbps ...........Really plusnet ????

Pardon me?
Mustrum
Community Veteran
Posts: 3,644
Thanks: 1,080
Fixes: 77
Registered: ‎13-08-2015

Re: 5mbps ...........Really plusnet ????


@Portishead200 wrote:
Pardon me?

Simple question - communication is a two way thing - so did you respond - why are you thinking you should have had a phone call?

Just wondering!