ASDL very high ping.
Thank you for the instructions, sorry i did the totally wrong program initially. This is what I have now for the past few hours on router stats
this looks relatively stable, however i am having a lot of packet loss right now.. so i am quite confused
@Dan_the_Van wrote:
If you look at the last ping graph which is actually a trace route I see the average ping to the Hub is 10ms, that is not a good sign, mine is usually around 1ms even on a wireless connection.
Good spot Dan !
Here's mine -
> ping 192.168.2.1
64 bytes from 192.168.2.1: icmp_seq=1 ttl=64 time=0.132 ms
64 bytes from 192.168.2.1: icmp_seq=2 ttl=64 time=0.166 ms
64 bytes from 192.168.2.1: icmp_seq=3 ttl=64 time=0.167 ms
64 bytes from 192.168.2.1: icmp_seq=4 ttl=64 time=0.132 ms
64 bytes from 192.168.2.1: icmp_seq=5 ttl=64 time=0.131 ms
@Albut17 wrote:
I am using a plusnet hub 1 at the moment, im awaiting the plusnet hub 2 to be posted.
I am hoping for a miracle to happen when I plug that in
As your ongoing tests are confirming my initial suggestion that it is your ADSL's UPLOAD path being overwhelmed by a mobile phone on your home network, the bad news is that for this specific problem, time and again in this forum it has been shown that the Plusnet Hub-One router works better than the Hub-Two at coping with upload path overload. So don't hold out much hope for a miracle when your Hub-Two arrives !.
However if you can cure your rogue Apple device(s) from sending too much data, the good news is that the Hub-Two does have a pingable WAN port, therefore you could setup the ThinkBroadband BQM latency plotter to be able to keep an eye on how your connection is performing.
Apple products are notorious for the problem you are experiencing, described by posts like this - How do I limit the upload speed of iCloud
Having said that, you might want to try this - Use Low Data Mode on your iPhone and iPad on the off chance it makes your situation less bad.
@Albut17 wrote:
Full fibre is available here but I am in contract on asdl until july.
@Albut17 That raises four questions -
1) Is your available "Full Fibre" from BT Openreach, or is it a third party AltNet provider ?
2) Do you currently use your landline telephone ?
3) Are you aware of the Openreach conversion of analogue landlines to digital telephones, due to occur during 2025 ?.
4) Do you intend to keep using your landline phone after the analogue PSTN switch-off ?
.
[edit] my post overlapped with some of the same points made by Dan, but would still be helpful if @Albut17 answered my questions
@Albut17 upgrading to Full Fibre, sooner rather than later, solves several problems -
- You wouldn't need to 'cripple' your Apple devices performance just to work with your ADSL broadband
- Your video calls would have more than enough bandwidth to eliminate all buffering problems
- Your line latency would drop from your current best of around 30ms down to single digit milliseconds
Attempting to convert your landline phone to VoIP on your ADSL (as it is) would be nearly impossible, whereas using FTTP will be perfect. Bear in mind that unless you act soon, Plusnet will be forced (by BT Openreach) to remove the telephone number from your account (before end of 2025), which would leave you with a problem as ADSL minus phone number becomes SOADSL - which Plusnet don't support, so you would also lose your internet.
Don't waste any more time trying to get ADSL working, get upgrading ADSL to FTTP, then PSTN landline to VoIP.
My advice -
1) Initially upgrade to one of Plusnet's slower FTTP speed options - you can easily upgrade speed tiers later, but downgrading is discouraged and expensive.
2) Upgrading from ADSL to FTTP will put your landline phone number in to 30 day quarantine, during which you then migrate the number to a VoIP phone supplier (such as A&A)
3) DO NOT attempt to migrate the phone number to VoIP before your FTTP is fully up and running, otherwise you risk Plusnet account closure !
GOOD LUCK ! 👍
