After activation low speed

[#1]

Hi yesterday I got message and email that my broadband is ready to go. I plugged router everything cables okay. I got blue light on router. This morning when I checked internet is speed is very low, just 0.26 kb/s. What can be the problem? Thank you

[#2]

@Ichief Difficult to say, but one idea - reboot the Hub and see if it makes a difference - if not come back and we can take a deeper look.

[#3]

I did still same

[#4]

OK. This may be overkill, but it will give us some data to make an educated assessment.

For Community members to be able to help, information from these two sites, as screenshots, posted as pictures within the topic, not as attachments:-

BT Broadband(obscuring your phone number) and BTW Performance Tester - Over a wired (Ethernet) connection if at all possible, please report the 'ADDITIONAL DIAGNOSTICS', and sight of the broadband connection status from your Hub (with the 'Username' obscured) would be a good starting point.

For the Hub One -

Navigate from the Home Screen to Troubleshooting > Helpdesk

For the Hub Two -

Navigate from the Home Screen to Advanced Settings > Technical Log > Information

It may also be a good idea to report the results of a Quiet Line Test - dial 17070 option 2 from a (preferably corded) phone. After the confirmation of your phone number, there should be total silence apart from the regular 'Quiet Line Test' announcement. Any other noise - report a PHONE fault first.

If you are unsure about any of the above, please just ask - I am happy to help.

[#5]

@jab1 I’m on the mobile phone I took ss from 1st website that you send me but I couldn’t post in this topic . 2nd test website I couldn’t open it because of very low speed

[#6]

Do you have a desktop/laptop - mobiles/tablets default  to a stripped-down 'mobile-friendly' interface which is not problem-solving 'friendly', although you can request the 'desktop' site.

[#7]

[#8]

Was that last post using your land line phone number, or merely address - there is missing information?

[#9]

Moderator's note by Mike (Mav): Personal information redacted from a public forum.

[#10]

It’s my landline phone number

[#11]

That wasn't what I was asking for - somewhere towards the bottom of that page, there should be a section headed 'max observed speeds'.

[#12]

These are bottom of the page

[#13]

I couldn’t find max observed speed. Sorry

[#14]

OK - in that case I suspect there is an issue with your connection. I would ring in and report the problem, because it appears even the BT/OpenReach  test equipment can't see your line.

[#15]

Please