Bad internet speed, Engineer been and tested line is fine...

[#1]

Hello, for the past few weeks our internet speed is very random doing tests on it, its ranging at 12mb / 20 mb and 50 mb download speed, we had an engineer come look at the problem via your automated system and he did checks on the line and said it was fine but said it was our cables to the router that needed replacing.

So i replaced all cables with new ones (cost me £18) and all was fine for a few days but now I'm experiencing the same problems again.

The problem is not just over wifi but also directly connected to the router, i have done a factory reset in the past few days also.

I'm starting to think its a problem with the router and i don't want to buy new cables again..

Can you please look into this for me, thanks. My username is Whalefish40.

[#2]

Hi there @whalefish40 

When did you change the cables over?

I ask as the connection seems to have been really stable for the last 6 days according to what our logs indicate:

Adam

[#3]

About 6 days ago 😜 but it seems to of stabilised again now. It wasn't at the time of my post, will see how it goes, thanks.

[#4]

No worries, please monitor over the next few days

[#5]

It's gpne rubbish again... 

[#6]

Getting really fed up with this now

[#7]

So can you enlighten me to what the problem may be ? thanks.

[#8]

The right to walk away penalty-free if speeds are still below the guaranteed minimum after 30 days. Previously, most providers were obliged to let you exit your contract penalty-free if speeds fell below the minimum guaranteed level and they couldn't improve them – but there was no time limit on that.

Now, if you see speeds drop below the guaranteed minimum for three consecutive days and your provider cannot fix the problem within 30 days, you can ditch your contract without being charged (and this also now applies to cable providers too). 

[#9]