Banded?
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- Re: Banded?
09-11-2023 9:23 AM
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I reported a fault to BT on Oct 23 because of broadband connection drop-outs and noise on the quiet line test. An OpenReach engineer came two days later and said three other houses on my street had reported a similar problem. He tested my interior connections and left. BT texted two hours later that the fault had been fixed. My broadband has been stable for the last three weeks. I presume the training period has ended but the download speed is way below what I was getting before the fault. Here are the stats before the problem:
ADSL Link Downstream Upstream
Connection Speed 20246 kbps 1087 kbps
Line Attenuation 22 db 4 db
Noise Margin 3 db 6 db
The latest stats from my Netgear router after a reboot and the BT Performance Test are attached. Can you or any of your mates help?
Fixed! Go to the fix.
Re: Banded?
09-11-2023 9:36 AM
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@redsox9 your downstream SNR is way too high, you need a DLM reset after the fault being fixed.
You say you reported the fault to BT , so Im guessing that your line rental is with BT and your BB with Plusnet. That means the fault was treated as a voice fault and so the Openreach engineer wouldnt have been able to request a DLM reset via BT.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
09-11-2023 10:01 AM
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@redsox9 Like the Flash I have been quick on this one as well for you. The reset has been popped through. Technically I'm supposed to follow through the trouble-shooter but I am a troublemaker who can't be tamed.
Let us know how it goes.
Re: Banded?
09-11-2023 10:19 AM
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Thanks for the reset, Will. That was quick. My stats look back to normal. See attached.
Re: Banded?
09-11-2023 10:40 AM
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