Blocked Websites, unusual activity, I am in Russia, is giving up my fixed IP the only option?

japiewie · ‎07-09-2007

For over 3 months I have had issues with accessing some websites and PN support reported unusual activity from my IP. To top it all, I am still in Russia 🙂 according to google. Interesting all other geolocation services shows UK.

Reporting the wrong location to Google many of times, but no fix.

I have a legacy fixed IP that I had from dialup days and I have the feeling it is abused by third party outside my network. I have blocked all incoming port forwarding etc. Wireshark does not show any unexpected activity.

When using a VPN or using Mobile data (using my router as gateway) all is well

My question is, can I get a different IP (fixed) or do i have surrender it and go dynamic? Also if I want to cancel the fixed IP and switch to dynamic, can I still do that from the portal (can;t find it)

Townman · ‎22-08-2007

You cannot release the fixed IP from the portal. With the demise of the IP option, that functionality has been removed from the portal. Given that fixed IPs are no longer available as a new option, replacement might not be available.

This is though new territory and needs the principles clarifying by a staff member.

The geolocation data is a tad disconcerting - have you done a geolocation search for your IP? Different data proven get it drastically wrong.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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japiewie · ‎07-09-2007

All the most common Geolocation tools are all correct. It is only Google that reports it wrong. It is a bit weird that the IP is used but not from my network.