Broadband Network

[#1]

my internet has been really unreliable. Almost every two months, it gets shaky and barely works for about a week. It's incredibly frustrating.

I thought things would improve after an engineer came out to fix it, but the problem is still the same. Can you please look into this urgently? I really need a stable internet connection.

Thanks for your help.

[#2]

@fatimab06  try reporting a broadband fault by text, using the following instructions -

[#3]

If you are on Sogea texting won’t work, you will have to phone 

[#4]

@fatimab06 

If you have to phone in to report a broadband fault (if first sending the HELP text fails), then here is the number -

[#5]

Reading the first post @fatimab06  has already been down the standard route. 
what is needed is for Plusnet to pick up this thread and escalate the problem.

[#6]

... but that was probably September 2023 ?  -  Experiencing issues with my broadband 

Unfortunately getting Plusnet staff to 'pick up' a thread these days is easier said than done 🙄

.

[#7]

@fatimab06 

Have you used the complaints procedure? See https://www.plus.net/help/legal/complaints-code-of-practice/