Broadband Network
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Broadband Network
Broadband Network
19-06-2024 5:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I thought things would improve after an engineer came out to fix it, but the problem is still the same. Can you please look into this urgently? I really need a stable internet connection.
Thanks for your help.
Re: Broadband Network
19-06-2024 5:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Broadband Network
19-06-2024 5:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If you are on Sogea texting won’t work, you will have to phone
Re: Broadband Network
19-06-2024 5:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If you have to phone in to report a broadband fault (if first sending the HELP text fails), then here is the number -
Re: Broadband Network
19-06-2024 5:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Reading the first post @fatimab06 has already been down the standard route.
what is needed is for Plusnet to pick up this thread and escalate the problem.
Re: Broadband Network
19-06-2024 6:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
... but that was probably September 2023 ? - Experiencing issues with my broadband
Unfortunately getting Plusnet staff to 'pick up' a thread these days is easier said than done 🙄
.
Re: Broadband Network
19-06-2024 6:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Have you used the complaints procedure? See https://www.plus.net/help/legal/complaints-code-of-practice/
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page