Broadband Service ID query

[#1]

@JayG These 'spinning circles have never appeared for me - on PN or Zen - the 'Additional Diagnostic' always 'completes', but more often than not with the result I posted above,

[#2]

jab1 - not 'four candles' but 'four circles'

This screenshot was from my iPhone which I tried to see if it made any difference to what I received on my Mac - but it didn't.

The 4 segments of the circle just go round and round - and this was taken after about 5 minutes of waiting 

Thanks for all the input.  ALl's I need now is a Plusnet person to help me out with my Service ID!

[#3]

Ah, gotcha. I use the BT test so infrequently I forgot about that screen, which, when it worked, usually lasted about 5 seconds for me, which is normal as it collates the data.