Broadband disconnects randomly and when phone is used

[#1]

OK - and you haven't had a response?

[#2]

Yes, I have, it said I need to check the connection inside my home. Haven't had time to do that yet.

[#3]

I would just remove and reseat your cables (phone/Hub, etc.) and see if that solves it, but years of experience tells me it won't - noise on the phone line is invariably caused by issues on the Openreach network, but it appears from my last fault before I moved to FTTP that they don't like to admit it.

[#4]

Well, the issue with disconnects seems to have gone away. But my download speed is now down to about 35mbps instead of the 50+ I was getting recently.

Can anyone reset the line for me please?

[#5 · Accepted solution]

Hey @MartinConnolly,

I have just performed a DLM reset on your line. Please note that DLM reset requests can take up to 30 minutes to complete. After 30 minutes, I suggest rebooting your router and then do a hard-wired test. Please let me know if the speeds have increased.

[#6]

Hi, yes I'm now getting 52mbps download. Thanks!

[#7]

Hey @MartinConnolly,

Great to hear that it did manage to resolve the issue if you have any more issues, please update this thread

[#8]

Something that has been niggling in the back of my mind...

If there is a copper fault between a street cabinet and a premises, would migrating to VOIP (going SOGEA) auto-magically clear that error/fault?

(N.B. I am throwing myself at the mercy of people who may know better)

[#9]

@grumble I would highly doubt it, as migrating to VOIP merely means the voice component on the account is cancelled (disconnected), nothing physical is otherwise done to the line.

[#10]

Thank you for confirming what I thought would be the case.