Broadband down since Friday AM

[#1]

Hi,
At 6:30am on Friday morning my Internet went down along with many other customers. It is now Sunday afternoon and I still have no Internet access. According to Twitter there is a lot of people in the same boat yet Plusnet seem to be blaming my router?
I doubt it's to do with my equipment when so many other people are also effected.
Does anyone have any idea what is going on? I have to work from home and I can't afford to keep topping up my phone data to hot spot like I did on Friday.

[#2]

@Rach1988  Welcome to the Community forum.

This web site can give you a good indication of whether you have a local problem that's affecting others.  https://status.zen.co.uk/broadband/

Which service are you on? Which hub have you got, see  https://www.plus.net/help/broadband/router-information/?

What lights have you got on your hub?

Presumably from your post you reported it and been given a ticket number? You can report a fault using your mobile. See https://www.plus.net/help/report-a-problem/

[#3]

According to that website there is no fault in my area.
I have the Plusnet Hub Zero and its Unlimited Broadband.
The broadband light is constantly flashing green.

I have raised it yes, they mentioned I should try a new router however its not clear if that is being sent to me or not.
I assume they will be incredibly busy due to the amount of people with the same problem since Friday

[#4]

@Rach1988 

Have you tried resetting the hub by pushing a paperclip in the reset hole in the back? This is located next to where the mains comes. Do this with the mains on and keep the switch closed for at least 20 seconds.

If you get a new hub it will be a better Hub One.

[#5]

Yes, I have tried resetting the router various times with no luck unfortunately.

[#6]

Hey @Rach1988,

I'm very sorry to hear about the issues you've been experiencing with the connection recently. I've had a look at your account this morning and I can see that you've since spoken to our Tech Support Team, who arranged an engineer visit to investigate further. If you continue to experience issues after the visit, please let me know and I will be more than happy to investigate further.