Broadband down

[#1]

I don't remember my account details but I've currently got no intent.

Lights on the router are red.
I've restarted it but it's not worked

Thanks

[#2]

You need to apply router security settings on all of your devices.
If you recall your PN User name, someone from PN may be able to check your line;
without it they can't.

[#3]

Hiya @RyanL987, I am sorry for the issues with your service and for the disruption caused.

It looks like you are now back online

Should you need any further assistance, just get back to us.