Broadband down
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Broadband down
05-07-2023 8:41 PM
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Re: Broadband down
05-07-2023 8:44 PM
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Just yours? And how 'down'?
Re: Broadband down
05-07-2023 8:52 PM
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Re: Broadband down
05-07-2023 8:56 PM
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OK. Sounds like you do have a problem. To check if it is a widespread issue, or just you, put your full phone number into this link: https://status.zen.co.uk/broadband/
If it IS just you, follow this:
First thing to check: Is your phoneline clear? Dial 17070 (preferably from a corded phone), select option 2. Once your phone number is confirmed, there should be silence on the line except for the regular 'Quiet Line Test' message - any other noise, report a PHONE problem via: https://www.plus.net/help/report-a-problem/phone/
If the phone test passes, report a broadband problem via: https://www.plus.net/help/report-a-problem/broadband/
Let us know the result - if the tests come back as clear but you still have a problem, we need to investigate further.
Re: Broadband down
05-07-2023 9:10 PM
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Re: Broadband down
05-07-2023 9:11 PM
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OK. Just be aware it won't get picked up until tomorrow morning.
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