Broadband dropping out

AK82 · ‎30-12-2022

My broadband has been dropping in and out over the past few days and now it’s totally given up the ghost 😤

Moderator's Note

This topic has been split off from another topic and edited to aid clarification.

Baldrick1 · ‎30-06-2016

Report a fault, see https://www.plus.net/help/report-a-problem/broadband/#broadband

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Townman · ‎22-08-2007

Checking the phone line might short circuit the process!

Broadband is not going to work well if the "phone" line is not working properly.

Please perform a quiet line test - dial 17070 select option 2 using a phone plugged into the test socket behind the face plate of the master socket (ideally this should be a corded phone). The line should be silent. A noisy phone line (or no dial tone) will have a marked adverse impact on the performance of broadband.

If the line is noisy or there is no dial tone, then a PHONE LINE fault needs to be raised with your phone provider. If this is PlusNet, you can report a fault on line using the button below. NB: You need to put your LANDLINE NUMBER after "PHONE" [missing instruction].

Phone Faults

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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