Broadband irregularity

[#1]

Would the entry with just the 2.4ghz indicate an ADSL only line?

@gdp007  @mavison is technically correct. However , only having 2.4ghz would indicate an older PlusNet router. These were mainly ( although not exclusively ) supplied for ADSL connections whilst FTTC connections were supplied with either a Hub one or more recently a Hub 2 , both of which have 2.4 & 5 ghz wifi bands.

It's not conclusive by any means but would lean towards the entry being an ADSL connection. It would be good to confirm (or deny) when your neighbour returns 

[#2]

To update the story….. on my way out for a walk I saw the neighbours who have been having the same problems as me. Apparently, they have had the problem for 2 weeks. While mine only started last Friday.

But, you have hit the nail firmly on the head re: cabinet.

They also told me that they had been updated by the engineer who called to them and said that they have  found a fault in the cabinet! Apparently, he was unable to fix. But, will be done by someone.

Hopefully, that will also resolve my problem. Interesting that the engineer who called to me said he couldn’t find any problem while the other engineer has been a bit more thorough?!

Gary

[#3]

That's good news. Hopefully they'll fix the problem in the cabinet soon.

I'm afraid the quality (and perseverance) of engineers is very variable.

[#4 · Accepted solution]

A final update to conclude the problem.

It appears as though whatever fault was found has been resolved. As yesterday(10/08/2022) there was no disruption to the Broadband service.

When I spoke to Plusnet yesterday the feedback they had been given by the Openreach engineer on Monday(8/8/2022) had resulted in the issue marked as being fixed. This was incorrect as it wasn’t until Tuesday(9/8/2022) when a different Openreach engineer visited the neighbours with the same problem did he discover the fault in the cabinet.

It’s disappointing on a couple of levels. Firstly, that the fault should have been detected on the first engineer coming. Secondly, not knowing exactly what the fault was and how it has been fixed.

Anyway, it looks like the situation has been resolved. I was supposed to be getting a call back from Plusnet at 8:00 am but this has not transpired. But, as the problem appears to have gone then it is of no matter.

Lastly and most importantly, thank you everyone who has responded to my posts with advice and guidance. In this type of problem I don’t think that any suggestion or thought is irrelevant. It helps to eliminate  possibilities and come to a resolution.

Gary

[#5]

It's really good to see that this has been sorted, please do shout up if you encounter any more problems though.