@niallr You probably have a BT/OR network issue.
For Community members to be able to help, information from these two sites, as screenshots, posted as pictures within the topic, not as attachments:-
BT Broadband(obscuring your phone number) and BTW Performance Tester - Over a wired (Ethernet) connection if at all possible, please report the 'ADDITIONAL DIAGNOSTICS', and sight of the broadband connection status from your Hub (with the 'Username' obscured) would be a good starting point.
For the Hub One -
Navigate from the Home Screen to Troubleshooting > Helpdesk
For the Hub Two -
Navigate from the Home Screen to Advanced Settings > Technical Log > Information
It may also be a good idea to report the results of a Quiet Line Test - dial 17070 option 2 from a (preferably corded) phone. After the confirmation of your phone number, there should be total silence apart from the regular 'Quiet Line Test' announcement. Any other noise - report a PHONE fault first.
John
