Broadband speeds half what they were (and should be)

[#1]

When I first moved to PlusNet, I was getting around 70Mb/s download speeds. Over time, this dropped down to around 55Mb/s - not terrible, and fast enough for what I needed. However, over the last few days I'm now getting half of that! PlusNet / Openreach say I should be getting between 50-70Mb/s.

I've tried the automated support service and I'm getting nowhere - can someone help please?

I've attached the results of the BT speed test, and also the stats from my (DrayTek) router.

[#2]

Spoke to an advisor - I have an Openreach appointment now booked for tomorrow afternoon. I'll update with the results here!

[#3]

Hi @fabwhack. I’m so sorry for how long it’s taken to get back to you! We’re quite busy right now, so it’s taking a longer than we’d usually like to get back to customers. 

I'm sorry to see that you've been having problems with your broadband speed recently. Was the engineer able to get this fixed for you during their visit or are you still having any problems?

[#4 · Accepted solution]

Thank you - the Openreach engineer fitted a new faceplate, and this resolved the issue.

[#5]

Thanks @fabwhack, it's great to hear that a replacement faceplate has fixed this problem! Please don't hesitate to get back in touch if you ever have any further issues with your broadband or if there's anything else that we can help with.