Can’t access Curzon Home Cinema. DNS problem?

[#1]

For several months now I have been unable to access Curzon Home Cinema, either via the app or browser (homecinema.curzon.com). I was able to do so previously. I assumed this was a Curzon problem, but then tried it on my phone on 4g and it worked perfectly. The error I get in browser is “Safari can’t open this page because the address is invalid”. I’m now thinking this is a problem with Plusnet DNS. I have a Plusnet Hub 2 router, with Primary DNS 212.159.13.49 and secondary DNS 212.159.6.9. Can anyone confirm this is a DNS error and get it corrected?

[#2]

@mikewhodges   No problem accessing the site using Edge.

DNS Primary      212.159.6.9

DNS Secondary 212.159.13.50

[#3]

@mikewhodges 

The site responds to a ping so I'd try a traceroute  (tracert for windows)

tracert homecinema.curzon.com

Tracing route to homecinema.curzon.com [104.26.13.109]
over a maximum of 30 hops:

  1     2 ms     1 ms     1 ms  192.168.10.1
  2    13 ms    11 ms    10 ms  195.166.130.255
  3    14 ms    12 ms    11 ms  213.120.163.8
  4    11 ms    11 ms    11 ms  217.32.240.91
  5    13 ms    10 ms    10 ms  core1-hu0-15-0-8.ukcore.bt.net [213.121.192.84]
  6    13 ms    11 ms    10 ms  peer2-et-7-0-2.slough.ukcore.bt.net [109.159.252.128]
  7    15 ms    13 ms    13 ms  195.99.126.97
  8    48 ms    54 ms    14 ms  141.101.71.107
  9    13 ms    12 ms    13 ms  104.26.13.109

HTH

Edit: Use the IP Address 104.26.13.109 to check the route

[#4]

Slightly different route:

[#5 · Accepted solution]

---

@mikewhodges wrote:
I have a Plusnet Hub 2 router, with Primary DNS 212.159.13.49 and secondary DNS 212.159.6.9. Can anyone confirm this is a DNS error and get it corrected?

---

You can change your dns settings in the Hub2 to check it yourself.

Home > Advance Settings > Network

Then pick some others such as:

Google: Primary, secondary DNS servers: 8.8.8.8 and 8.8.4.4

Cloudflare: Primary, secondary DNS servers: 1.1.1.1 and 1.0.0.1

[#6]

@Dan_the_Van  Using the IP address gives another slightly different route :

[#7]

Thanks dvorak.  Turns out the problem wasn't quite what I thought it was: I thouight I was using Plusnet DNS because th0se were the primary and secondary addresses when I looked ast the Broadband page in  Advance Settings, but when Ilooked at the Network page as you suggest, it told me I was still using CloudFlare DNS, which I switched to a couple of years ago when the Plusnet DNS wsnet down.  As soon as I switched DNS back to Auto and restarted my devices, Curzon worked fine!