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Can’t get through to plusnet

stephwalker1995
Newbie
Posts: 2
Registered: ‎17-03-2024

Can’t get through to plusnet

I have been trying to call plusnet and each time it says the line has now closed how do I call plus net to talk about a grace period on my broadband
5 REPLIES 5
jab1
Legend
Posts: 19,477
Thanks: 6,430
Fixes: 290
Registered: ‎24-02-2012

Re: Can’t get through to plusnet

I don't understand why you (and others) seem to have this issue. I have just called the general line (0800 432 0200) and been offered various options.

John
stephwalker1995
Newbie
Posts: 2
Registered: ‎17-03-2024

Re: Can’t get through to plusnet

I got given the options but tried all contact numbers and after option 1 it just hangs up after saying the line is closed
jab1
Legend
Posts: 19,477
Thanks: 6,430
Fixes: 290
Registered: ‎24-02-2012

Re: Can’t get through to plusnet

Strange I just this minute tried it and was given further options - which I'm not going to explore as I am no longer a PN customer, so would obviously hit a brick wall.

John
bmc
Hero
Posts: 4,017
Thanks: 1,430
Fixes: 61
Registered: ‎28-02-2017

Re: Can’t get through to plusnet

@stephwalker1995 

Sounds like you were phoning after hours (8.00am to 8.00PM).

 

Brian

James30
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 478
Fixes: 32
Registered: ‎19-04-2023

Re: Can’t get through to plusnet

@stephwalker1995  - Hi, I can't really do much for the calling issue as we don't have reports of other customers having similar problems and we're getting calls though in general but perhaps I could help you on here, what is it you need help with? 

If this post resolved your issue please click the 'This fixed my problem' button
James - Plusnet Sheffield
Plusnet Help Team