Connected to router Internet not found
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Connected to router Internet not found
yesterday
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Fast forward to today and I've set the router up, put my login details into the router admin. Still the same problem.
I've got a blue light on the router though so anyone have any ideas what's wrong? I'll phoning support again tomorrow after work but if I can fix it without them I'd appreciate it
Re: Connected to router Internet not found
9 hours ago
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I've got a blue light on the router though so anyone have any ideas what's wrong? I
@Jlenehan83 if you go to the router on 192.168.1.254 and then click 'advanced settings' , then 'technical log' and enter the router admin password, does the username show your account name or is it 'setup@plusdsl.net' ?
If its 'setup' then click disconnect and enter your username as <youraccountname>@plusdsl.net and your account password ( the one you use to access the member centre ) then click connect
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Connected to router Internet not found
9 hours ago - last edited 9 hours ago
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' if you go to the router on 192.168.1.254 and then click 'advanced settings' , then 'technical log'
If you navigate to >Advanced settings >Broadband not only can you check the username you can change it at the same time.
You have to disconnect the connection before changing the username
HTH
Re: Connected to router Internet not found
9 hours ago
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@Dan_the_Van thanks, I don't use a Hub 2 and so was trying to advise from memory
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