Connection Issues

[#1]

Are there any issues in my area?

My router intermittently disconnects, turns orange and then returns to blue. This has happened a couple of times this evening. My connection is terrible to, the speed and responsiveness is nothing like it has been.

[#2]

First thing to check: Is your phoneline clear? Dial 17070 (preferably from a corded phone), select option 2. Once your phone number is confirmed, there should be silence on the line except for the regular 'Quiet Line Test' message - any other noise, report a PHONE problem via: https://www.plus.net/help/report-a-problem/phone/

If the phone test passes, report a broadband problem via: https://www.plus.net/help/report-a-problem/broadband/

Let us know the result - if the tests come back as clear but you still have a problem, we need to investigate further.

The above assumes you still have 'normal' landline connection - if you have a SOGEA (internet only) one, just use the second link to report a network issue.

[#3]

Hey there @RG2 I can see there is an active connection now and has been for a couple of days. Have you had any further issues?

[#4]

We haven’t been at home much since the issues, but appears to have resolved itself.

[#5]

Awesome glad it's resolved itself. See how it goes over the next few days and if it reappears please do let me know.

[#6]

Still having issues. Router is a solid orange colour and has been for the past hour or so.

I've switched on and off and reset the router but still not working. My mobile data with EE isn't work either so is it something area specific / related?

[#7]

@RG2 You have two unrelated but co-incidental issues. The EE connection (phone) has nothing to do with the Hub/Broadband (Plusnet)

[#8]

Yes, but they are both brands within the BT Group. Consequently, I wondered if there was network / infrastructure related issues in my area as neither were working.

[#9]

They both work on different infrastructure.

[#10]

Hey there @RG2 Just checked it all and I can see there was a drop when you messaged but none since, and that was the only drop in 6 days. Am I right in thinking that?