Connection, but no internet.

[#1]

All devices in the house are able to find the Wi-Fi, however once connected there is no internet or response… I have restarted, reset and turned on and off at the wall. Nothing has fixed since last night at 8pm?

[#2]

@Paige1 Are you on an  ADSL or FTTC connection? Which Hub do you have?

[#3]

I have ADSL connection.
How do I know which hub I have?

[#4]

It will say on the bottom.

How technical are you?

[#5]

Mine the same

[#6]

@Kandd18 Same questions to you then.

As an aside, it is easier if you start your own topic - trying to sort two customers issues in one is extremely difficult.

[#7]

Hey @Paige1

Thanks a lot for reaching out and I'm really sorry to hear that you're having issues with your broadband service. I've now been able to find the account through your Community profile, so please send me a PM with your account username and I'll be more than happy to help.