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Connection down

deadman2020
Grafter
Posts: 63
Registered: ‎24-06-2013

Connection down

‎20-04-2022 2:03 AM - edited ‎20-04-2022 2:04 AM

I was using my PS5 and the connection went down. Checked my PC and it's down there too. Gave both the router and Openreach box a reboot and even though all the lights are green (power, dsl lan1) there is no internet connectivity. I've sent a HELP text but nobody will be there at this time of night obviously. Anyone up this late in support? Posting from my phone.

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deadman2020
Grafter
Posts: 63
Registered: ‎24-06-2013

Re: Connection down

‎20-04-2022 3:45 AM

Not long after it came back.

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LaurenB
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,577
Fixes: 131
Registered: ‎07-12-2017

Re: Connection down

‎20-04-2022 1:24 PM

Hiya @deadman2020, thanks for getting in touch. 

 

I'm really sorry for the loss of connection you experienced last night and for the problems this caused with your gaming! 

 

I'm really pleased the connection returned shortly after and hopefully it stays this way Smiley I have tested your line though this hasn't highlighted anything that may have caused the drop. 

 

If you have any further queries at all, please just get back to me Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
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