Customer Service Phone not answering

[#1]

Hi All,

I wanted to renew my contract so I went to the website and received an error message directing me to the customer service with a phone number.

I have been trying to reach out to the customer service however no luck and only says this line is closed. I thought Plusnet had 7/24 365 days open lines? I do not know how I can contact with them. Has anyone experienced the same issue?

[#2]

@Melisyazgan 

What number are you dialling?

I always called, (I have left PN now), 0800 432 0200

.

[#3]

Yes it was this number and tried again and managed to speak with them it is sorted now thanks!

[#4 · Accepted solution]

@Melisyazgan I thought Plusnet had 7/24 365 days open lines?

Support lines have not been 24/7 for some time. Hours are 8am to 8pm, see here (bottom of page)  https://www.plus.net/contact-us/

[#5]

I was calling after 8am