DLM Reset
Yeah I think the line is generating errors due to the higher speed, but could only be a matter of time before it falls over itself and things starts slowing down again.
Imagine it like a bumpy road, we’ve forced the ‘car’ to go fast, but the bumps are still there, so the tyres eventually break and it slows down (there were no errors at the slower sync, so couldn’t have known this previously).
Assuming the errors persist, I reckon it’s indicative of an underlying issue with the line that should be further investigated by an engineer. Although appreciate you’ve had quite a few engineers out previously.
Silver lining is that it’s generally easier to diagnose an issue if the connection’s behaving poorly, so the errors may just be what an engineer needs to sort it, although granted I wasn’t close to the previous investigation.
You could try re-reporting the issue by text here: https://www.plus.net/help/report-a-problem/ and see what happens. Keep us posted on how you get on.
Hey @selector14,
I've been reviewing the line speeds, and as you mentioned, they are currently decreasing again. If you’re available for a quick call, I have sent you a DM please reply with a suitable time I would like to go over some checks with you to see if there’s anything we can do to improve the speeds. If we are unable to resolve the issue, I would like to explore the possibility of bringing in another engineer. I understand that you’ve had several before, but it has been a while since we last addressed this.