Dead customer being charged for plusnet

[#1]

My uncle died with a plusnet subscription over two years ago.

I have called to try and stop the direct debit...and Plusnet refuses to discuss the situation with me.

This is disgusting behaviour

[#2]

Hi @ph3 I'm really sorry to see this and I'd like to get hat sorted out for you. Can you send over a private message with the username for the account in question please? - Adam

[#3]

Sure, how do I send a private message?

[#4]

I've just sent one over to you now so you can reply straight back to me. - Adam

[#5]

Right click on the 'adamwalker' text in pink on adams previous post, select Open in new window. That will open adams profile page, you will see a link 'Send private message' on the RHS of the page

edit : ignore that, I see adam has sent a message to which you can reply