cancel
Showing results for 
Search instead for 
Did you mean: 

Deterioration in Speed

FIXED
jab1
Legend
Posts: 18,919
Thanks: 6,201
Fixes: 286
Registered: ‎24-02-2012

Re: Deterioration in Speed

Understand, Dan, but something is causing the connection speed to drop - noticeably from the last half of May, it has become somewhat erratic, and that is why I suspect a BT/OR network  problem somewhere. Once an obviously failing frame was replaced at my local exchange (when I was on ADSL), I had a rock-solid speed until I switched providers - something in the region of 250 days, IIRC, and yes, I was a little obsessive about checking the router log weekly for any disruptions.😉

John
Dan_the_Van
Hero
Posts: 3,036
Thanks: 1,469
Fixes: 90
Registered: ‎25-06-2007

Re: Deterioration in Speed

@sdhuk 

Perhaps you had the answer you are looking for, but I find it rather disappointing you didn't show the courtesy to reply to my posts

sdhuk
Dabbler
Posts: 24
Thanks: 4
Registered: ‎13-08-2022

Re: Deterioration in Speed

Dan_the_Van - Apologies, I thought that was a conversation between you and @jab1. Looking back, you asked if they have found a fault with my line. I don't know. I'll happily update once the engineer has visited. Was there anything else that I missed that you were looking for a response on?

Dan_the_Van
Hero
Posts: 3,036
Thanks: 1,469
Fixes: 90
Registered: ‎25-06-2007

Re: Deterioration in Speed

@sdhuk 

an update on your Openreach visit would benefit all

 

sdhuk
Dabbler
Posts: 24
Thanks: 4
Registered: ‎13-08-2022

Re: Deterioration in Speed

Reckoned to be a router fault. They're sending out a new one.

jab1
Legend
Posts: 18,919
Thanks: 6,201
Fixes: 286
Registered: ‎24-02-2012

Re: Deterioration in Speed

Who says it is a router fault - the last BTW Availability checker report indicates a low speed to your Master Socket?

John
sdhuk
Dabbler
Posts: 24
Thanks: 4
Registered: ‎13-08-2022

Re: Deterioration in Speed

That was the conclusion of the engineer who visited. I was heading out to work so didn't have time to ask too much about it. If a replacement router doesn't sort things, (sounds like it might not) I'll chase up Plusnet again.

jab1
Legend
Posts: 18,919
Thanks: 6,201
Fixes: 286
Registered: ‎24-02-2012

Re: Deterioration in Speed

OK. Mind you, unless the practice has changed and they actually advise Plusnet of their conclusion, you won't get one.

FWIW, personally, I think he just couldn't be bothered - as I said, the last BTW report you posted indicated a low speed at your master socket, which has nothing to do with your router - it is before it hits any of your equipment.

John
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,634
Thanks: 10,212
Fixes: 1,606
Registered: ‎21-04-2017

Re: Deterioration in Speed

Hi there,

I'm really sorry to see you're having speed issues. I've had a look at the engineer notes and I can see they've suggested that your router's developed a fault so you'd need a replacement. As your router though is not under warranty and you're also not in a contract, I'm afraid that we can't send you a new router without cost, unless you renew. 

If you do renew though you'll be able to get a much cheaper deal than what you're currently paying as well as a brand new router. Would you be able to give my colleagues in the Customer Options Team a quick call on 0800 013 2632? Alternatively, if you can PM me a contact number and when you'd be available, I'd be happy ask someone to ring you back. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
jab1
Legend
Posts: 18,919
Thanks: 6,201
Fixes: 286
Registered: ‎24-02-2012

Re: Deterioration in Speed

@Gandalf If that is what the engineer thinks, then I will in future (if I offer help), totally ignore the evidence in front of my eyes, and make really silly suggestions.

John
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,634
Thanks: 10,212
Fixes: 1,606
Registered: ‎21-04-2017

Re: Deterioration in Speed

@jab1,

From what I can see there's no definitive analysis on this thread to suggest either way. 

The router's currently getting ~55mbps which is within estimates of 50.2mbps to 72.3mbps. Line tests aren't showing any issues at Openreach's infrastructure and the connection has been stable for the last 5 days.

Based on this and the Qube engineer's recommendation, I think it's logical to replace the router as the next step. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
jab1
Legend
Posts: 18,919
Thanks: 6,201
Fixes: 286
Registered: ‎24-02-2012

Re: Deterioration in Speed

My apologies, @Gandalf - I was mixing two topics up. I agree with your comments above, but the customer has seen a deterioration in speed over short(ish) time, and earlier WAN logs have shown a number of DSL drops in a short period. We'll see if another Hub resolves this.

 

John
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,634
Thanks: 10,212
Fixes: 1,606
Registered: ‎21-04-2017

Re: Deterioration in Speed

No worries Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Dan_the_Van
Hero
Posts: 3,036
Thanks: 1,469
Fixes: 90
Registered: ‎25-06-2007

Re: Deterioration in Speed

@Gandalf 

can full log files from the Hub One be retrieved remotely? it would be interesting to see what the full history is.

Dan

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,634
Thanks: 10,212
Fixes: 1,606
Registered: ‎21-04-2017

Re: Deterioration in Speed

Not something I can do but @bobpullen might be able to. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet