Device connection

[#1]

My router has blue light. We are able to access some applications on our iPhones but most are inaccessible.
I had something pop up on my phone which asked something about all devices connected and I clicked yes. I’m unsure if this is related.
Tried switching both router and iPhone off trick.
Any ideas welcome

[#2]

@bowman_cas Welcome to the forums. A little more detail would be helpful - like what can you/can't you access, and do you have any other hardware other than your phones?

[#3]

Thanks. Alexa isn’t able to connect either. Facebook and instagram can be accessed

[#4]

Silly question maybe, but have you connected your phones to the Hub wirelessly? Also, do you have a tablet/laptop/desktop?

[#5]

Laptops won’t connect either.

[#6]

@bowman_cas 

A missing question is which Hub are you using?

Can you still logon to the home page using http://192.168.1.254 

[#7]

'Laptops won't connect either' in what way? I assume you have tried searching on them (and your phones) for your Hub and entering the password (key) for the wireless connection - which is case sensitive.

[#8]

Yes I can access the homepage
Plusnet hun one

[#9]

Sorry for all the questions, but another one - when did your Plusnet connection go 'live'?

[#10 · Accepted solution]

@bowman_cas - I'm struggling to work out why, but somethign happened early hours of yesterday morning that reset your hub to it's default state and removed it from our back-end management platforms.

I have corrected the issue this side, however you will need to initiate a factory reset by inserting somethign into the pinhole at the rear of the hub until the status light flashes green.

Allow 5-10 minutes or so for it to re-establish a connection after this and you should find that all is well again.

Apologies for the hassle.

[#11]

Thanks, @bobpullen - that answers a lot of questions. 😉

[#12]

Yes, I get secure connection failed

[#13]

3 months ago. No problems until now

[#14]

@bowman_cas see reply #10.

[#15]

Thank you. I’ve reset. Hopefully that will do the trick