Slow as treacle

[#1]

For Community members to be able to help, information from these two sites, as screenshots, posted as pictures within the topic, not as attachments:-

BT Broadband(obscuring your phone number) and BTW Performance Tester - Over a wired (Ethernet) connection if at all possible, please report the 'ADDITIONAL DIAGNOSTICS', and sight of the broadband connection status from your Hub (with the 'Username' obscured) would be a good starting point.

For the Hub One -

Navigate from the Home Screen to Troubleshooting > Helpdesk

For the Hub Two -

Navigate from the Home Screen to Advanced Settings > Technical Log > Information

It may also be a good idea to report the results of a Quiet Line Test - dial 17070 option 2 from a (preferably corded) phone. After the confirmation of your phone number, there should be total silence apart from the regular 'Quiet Line Test' announcement. Any other noise - report a PHONE fault first.

If you are unsure about any of the above, please just ask - I am happy to help.

[#2]

Thank you so much for your reply

I do not have a phone and the router is Draytek

My line is plagued with issues. The line is patched to all heck heading to the Cab

It just needs sorting

[#3]

Fair enough if you have a dodgy line, and agree it needs sorting, but I can't honestly see anything in that screenshot which could account for the behaviour, apart from possibly the upstream error figures, which are extremely high.

[#4]

If an engineer can be arranged please. Because this is like slower than dialup

Thank you

[#5]

As I said, the speed to your router is perfect, but the u/s error rates are horrendous. An engineer visit may solve it, but may not.

What does a speedtest show at the moment, preferably the https://speedtest.btwholesale.com/ one, including the 'Additional Diagnostic' detail?

[#6]

It's confusing because it's different to speedtest.net

And it seems to imply a faster download speed, that actually has little reflection to what is happening on all my devices.

I'm basically crawling along

[#7]

And again with speedtest.net

Is probably a true reflection of how slow it is

[#8]

That's quite a big difference between them both @superuser. 

Was one of the tests done on a wired connection and the other on wireless? Were both tests also done on the same device or different one? 

If a wired speed test hasn't been done, would you be able to do this and send across the results please? 

[#9]

It was all wireless. I know, wired is better, but I'm right next to the router.

Any case

I pulled the plug on everything. Let it reconnect and it's back to speed

[#10]

That's good then, least it's back to normal now!

[#11]

It is 

Thanks

[#12]

Line dropped again this evening around 9.30PM

Happens once or twice a day

[#13]

And again around 4.30AM

[#14]

 Huh. I've kept an eye on this thread as I've been plagued with similar WAN disconnects since Nov 22. Your recent listed disconnects times seem very similar to what mine are now 4:30 am and 20:30. 

[#15]

Now it's sync has dropped off a bit too

 Connected : Down Stream : 68484Kbps / Up Stream : 12713Kbps