FTTC speed banded ?

[#1]

I have been using a BT Smart Hub 2 for a couple of months now and it has been running my network a lot faster than my old Hub 1.

However my line appears to have become banded at 13Mbps ( I was previously stably connected at 16 to 18Mbps.)  The line seems quite good for the distance from the cabinet and  the connection was happily staying up for 8 to 10 days or more.

However we have had a 3 or 4 power outages recently (UK Power Networks repairing some nearby overhead cables apparently) and the modem connection speed now only connects at a fixed 13Mbps.

Can someone check if DLM has 'banded'/'placed a cap on' the line speed and reset it please...

Many Thanks

Here is the info screen from the router (this was taken about 9:30 this morning, the SNR gets worse in the evenings & overnight:

[#2]

In case it helps the other usual data is

[#3]

Hi there @Ian06, I've just performed a line test which confirms banding is in place. I've submitted a DLM reset which should sort that out within the next 24 hours. Please give us a shout back here if there's any issues beyond that. 

[#4]

@adamwalker Hi nothing seems to have changed.   I just restarted the router and the conection speed is the same at "Data rate:  547 Kbps / 13.095 Mbps"  Looks like the reset didn't happen...

Can you try again.... ?   Thanks

[#5 · Accepted solution]

Sorry to see that Ian and sure, I've put another reset through so that should take effect soon. Please get back to me again if there's any further issues but I hope that does the trick.

[#6]

@adamwalker 

Many Thanks, that seems to have been done now (about 20 mins ago) and my d/l speed is now much faster.  I'll keep an eye on it and see if DLM changes it again over the next couple of weeks.

Many Thanks....

[#7]

Marvelous, I'm glad to see that's worked this time and do give us a shout again if there's any further problems.