Fibre boardband speed dropped following engineer visit

[#1]

Hello,

I am changing my broadband from Fibre Extra to FTTP. There were a couple of engineer visits to do a survey etc and I think the last one has changed to box outside (I wasn't around as I didn't know that they were visiting). Since then broadband speed fell from 75/20 to 27/9. There were no changes to the router (Fritzbox 7530) settings.

The router stats are below:

		Receive direction	Send direction
Max. DSLAM throughput	kbit/s	80000	20000
Min. DSLAM throughput	kbit/s	128
Attainable throughput	kbit/s	28983	9196
Current throughput	kbit/s	27458	9188
Min. effective data rate	kbit/s	22778
Seamless rate adaptation		off	off
Latency		1 ms	fast
Impulse Noise Protection (INP)		45	0
G.INP		on	off
Signal-to-noise ratio	dB	4	6
Bitswap		on	on
Line attenuation	dB	41	42
approximate line length	m	682
Profile	17a
G.Vector		off	off
Carrier record		A43c	A43c

I believe that the change to FTTP should happen in a few weeks, haven't yet got confirmation of the engineer's appointment. I am wondering whether it would be possible to check the line for any faults? I know it will only be a few weeks but it would be nice to know what might have caused this massive speed drop.

Thank you

[#2]

Hello again,

Just noticed that the thread's title is wrong, sorry.

The speed keeps dropping and the router records lots of errors, which wasn't the case a week ago and before the engineer's visit. The line has been stable on 78/20 for years and it is quite strange that now can't even get half of that.

	Router	Central Exchange
Seconds With
Errors (ES)	0	29
Many Errors (SES)	0	0
Not Remediable Errors (CRC)
per Minute	0	0
Last 15 Minutes	0	0
corrected DTU
per minute	12	0
Last 15 minutes	557	0
uncorrected DTU
per minute	0	0
last 15 minutes	0	0

Thanks 

[#3]

Hey @enas,

I'm sorry to hear that you've been having issues with the speeds lately. I've had a look into this and I can see that since this thread was posted, a phone fault was raised to investigate underlying landline issues. Our Faults Team will monitor the outcome and let you know once an update is available. If you have any further queries or issues in the meantime then please don't hesitate to get back in touch and we will be happy to assist.

[#4 · Accepted solution]

Thank you @TheMightyAJ .

Very quick and efficient sevice by the plusnet telephone support.

A very friendly openreach engineer arrived today and sorted out the issue: apparently when the new grey box was installed outside the other day, one of the cables was almost cut.

All up and running at usual speeds for now. Looking forward to going full fibre in a few weeks.

Thanks again,

[#5]

I'm glad to hear that's all sorted out now! Just let us know if there's anything else we can help out with and we'll be happy to help out