Fibre constant disconnects

[#1]

Openreach modem DSL started dropping out after being up for maybe minute drops out for 5+ only to go up for another minute then drop again - all evening. Have restarted all equipment multiple times, checked router settings, no changes in setup have been made

[#2]

@GJMKFIBRE 

First thing to check: Is your phoneline clear? Dial 17070 (preferably from a corded phone), select option 2. Once your phone number is confirmed, there should be silence on the line except for the regular 'Quiet Line Test' message - any other noise, report a PHONE problem via: https://www.plus.net/help/report-a-problem/phone/

If the phone test passes, report a broadband problem via: https://www.plus.net/help/report-a-problem/broadband/

Let us know the result - if the tests come back as clear but you still have a problem, we need to investigate further.

The above assumes you still have 'normal' landline connection - if you have a SOGEA (internet only) one, just use the second link to report a network issue.

[#3]

Phone was clear
Ran diagnostics HELP and REFRESH
Help said no problems
REFRESH could not connect (obviously)
Dropped out during both multiple times

[#4]

OK. You probably have an OR network problem. Try submitting a fault report via::https://faults.plus.net .

If that fails, or you are still told there is no problem, we'll have to look into sorting it the long way, but hopefully that course of action can be avoided.

[#5]

@GJMKFIBRE 

You say 'modem' do you have a separste Openreach modem and a Plusnet router? If so which one? Either way, what hardware are you using and what are the lights doing when you have a drop oot?

See here to identify your router  https://www.plus.net/help/broadband/router-information/

[#6]

Separate openreach fibre modem with my own router for internal network. Issue has also resolved itself after 5 hours last night so appears to have been an external OR issue.
DSL light would go out for 5-10 mins then come back on and connection would restore for maybe 1-2 mins before dropping again, repeating for about 5 hours. Connection restored about midnight and has been up ever since