Fibre upgrade that is actually a downgrade

[#1]

Plusnet are offering me a fibre upgrade. It still has copper from the cabinet to my house. it has a guranteed minimum speed of 29.2Mb. I will lose the land line.

My existing package is fibre to tha cabinet and copper to the house with a guaranteed minimum speed of 35.7Mb and I use a landline as mobile is non-existent where I live.

What is the point in the upgrade? What are the advantages? Why is it slower? Wghy can't I get Full Fibre?

Thanks

[#2]

Are you sure you can't get Full Fibre? Put your phone number in here https://www.broadbandchecker.btwholesale.com/#/ADSL and see if FTTP is shown as available. If you don't understand the results, post a screenshot of the page - hiding your phone number, and we can advise.

[#3]

@wrootrhino 

In a victory for the marketing people over common sense "Fibre" is FTTC which uses the copper from the phone cabinet to your house. The internet is supplied by fibre optic cable to the FTTC Cabinet and then, as now, uses the existing copper connection.

Full Fibre is FTTP which uses fibre optic cable all the way to your premise.

Brian

[#4]

If they explained the definitions of 'FTTC' and 'FTTP' more clearly, those two acronyms could be used safely - FTTC = Fibre To The Cabinet' and copper for the 'final mile' - i.e. from the cab to your master socket, and FTTP = Fibre To The Premises, or all the way to your ONT , or Optical Network Termination, where the light signal is converted into electrical pulses, which your router ''understands'.

[#5]

Thanks. I used the address checker as the phone number did not work.

It says FTTP is not available but it gives some values?

Any explanation would be helpful.

Thanks

[#6]

@wrootrhino You are correct, FTTP is not available, which is a pity, but not surprising - the north of England, in many areas, is seen as low priority for the implementation of FTTP.

I don't know why the phone number check didn't work - although I have my suspicions - don't ask 😉 .

What do you  currently get, speed-wise?

According to that screenshot, anything below 55Mb/s, if you can do without the phone, and go to SOGEA, is defined as unacceptable, and would be a cause to raise a fault.

[#7]

@wrootrhino As you value your phone line, don't change anything. Let your contract run to within a month of the end then renew on the phone for EXACTLY THE SAME SERVICE.

You can then retain the phone line for a while.

With luck, after the 18 months or 2 years of the next contract Openreach will have fibred your area,

There is no obvious order to the Openreach fibre roll out. My reading of the situation is that the Openreach business is split up into fairly small areas (probably an exchange or groups of exchanges) and they are working round each area as makes the implementation most efficient.  

If your exchange is on the closure list it might speed fibre provision up a bit for you, but until you see lots of people installing it's all crystal ball gazing really. 

[#8]

I did a speed test last night @44Mb. Similar this morning

[#9]

OK, so you must be a considerable distance from the Fibre cab.

Which hub are you using, as some details from that could help to help us advise further?

[#10]

@jab1  According to the checker result the Op should get 80Mbps so pretty close to the cab. Only getting  44Mbps on the line is very poor. 

As for Plusnet saying a minimum guaranteed speed of about 29Mbps for SOGEA, something very wrong there.

@wrootrhino Very few staff on the forum lately so difficult to get help without phoning support who probably won't have a clue about what to do, but you should be getting much better speeds and they should stay the same on SOGEA. You will be losing the copper landline in 18 months or so any way so you either set up a VOIP service yourself or migrate to an ISP who offers there own digital voice (VOIP) product.

If your mobile phones support wi-fi calling that is useful if you have poor signal at home.

[#11]

@RealAleMadrid Something isn't quite 'right', which is why sight of the OPs Technical Log might give us a clue?

My thinking, anyway.

[#12]

Hi, I've been away for the weekend. I am 275m from the cabinet and I m using a Plusnet Hub2 If you want to see a log how do I provide it for you?

Also, just for info, a company called quickline have been installing fibre through the village.

[#13]

Hope you had a good weekend.

To help us help you can you post a screenshot of your Hubs 'Technical log - information' page, for a start?

[#14]

Tech Log attached.

[#15]

Thanks, @wrootrhino . At a quick look at that, you should be getting a better speed than you are. The downstream SNR looks a bit high, but considering your line attenuation isn't a real concern. What is interesting is the maximum of 62 quoted there - I would have expected something closer to 75, and for some reason you are only getting 48 at the moment.

Wonder if @RealAleMadrid has any ideas?