Finding OpenReach service status?
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Finding OpenReach service status?
15-12-2020 10:06 PM
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My brodband is down & I've been informed by a support SCS that it's an Openreach problem that 'might' be fixed by midnight tomorrow.
Obviously I'm really annoyed & wonder what I'm paying for & why I won't be compensated for loss of service. It's not like broadband is just a nice-to-have thing any more, it's become virtually an essential service.
I also wonder how I can get updates on Openreach service status?
I haven't found a way to get any information from the detailed service status page that PN offers (see screenshiot) because I can't find a search term that ever returns anything at all.
Is there a publicly available Openreach page which list outage details & estimates of fix times?
Re: Finding OpenReach service status?
16-12-2020 7:41 AM - edited 16-12-2020 7:43 AM
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Re: Finding OpenReach service status?
16-12-2020 7:42 AM
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Re: Finding OpenReach service status?
16-12-2020 9:47 AM
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lol both the Zen portal and the usertools one mentioned in another reply show my location as having no faults, so I guess I'll just have to sit here watching the router until it turns a better colour
Re: Finding OpenReach service status?
16-12-2020 10:05 AM
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Probably a 'local' fault then, @paulh - the Zen portal only picks up 'area code' type reports, no idea about the usertools one.
Re: Finding OpenReach service status?
16-12-2020 8:33 PM
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The usertools outage checker is outdated as it only shows legacy 20CN exchanges.
Re: Finding OpenReach service status?
17-12-2020 8:54 PM
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@Gel wrote:
try
http://usertools.plus.net/exchanges/
Be aware that the Usertools site has not been maintained for about 4 years now. It was due to be removed but the 'round tuit' necessary for job cannot be found. 🙄
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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