@bmc
Whilst the title says "Full Fibre" the speeds suggest FTTC so this is the right board.
@Chinnery
A warm welcome to the forums.
The reported current SYNC speed is above the MGS on your line, so is a good start point and adequate for HD streaming. However faults and interference can impact effective DATA speed, so it is worth following the standard fault checking process - first ensure that the sync speed is the best it can be, then we can turn attention to usable data speed.
Brian's guidance to check what BT says is achievable
Broadband is not going to work well if the "phone" line is not working properly.
Please perform a quiet line test - dial 17070 select option 2 using a phone plugged into the test socket behind the face plate of the master socket (ideally this should be a corded phone). The line should be silent. A noisy phone line (or no dial tone) will have a marked adverse impact on the performance of broadband.
If the line is noisy or there is no dial tone, then a PHONE LINE fault needs to be raised with your phone provider. If this is PlusNet, you can report a fault on line using the button below. NB: You need to put your LANDLINE NUMBER after "PHONE" [missing instruction].
How is your line performing?
Please post your router stats (include line speed, SNRM, uptime and if available, error counts); for PN routers use the buttons below, for other routers look at the Kitz link.
Also run a BT Wholesale speed test (ideally using an Ethernet wired PC with the WiFi turned off) then run the further diagnostics, download the .PDF report and post the results here. DO NOT REBOOT the router!
Check the Plusnet user portal for the "Current Line Speed" which is relevant to users with static IP addresses.
Is the TV connected over WiFi (2.4GHz or 5GHz)** or ethernet?
Is the router plugged into the master telephone socket?
Are there any Powerline adapters in your set up?
Is there more than one WiFi AP (note the difference between a WiFi AP connected via ethernet cable to the router and a wifi extender)
Are there any wired telephone extensions (matters not if there are or are not any connected handsets - the presence of such wiring can impact performance).
**My TV sometimes flips over to 2.4GHz and the performance is not optimal.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
