Had no internet for 11 days - how to find out why?

[RealAleMadrid]

RealAleMadrid,  The plusnet telephone advisor said it was not true that customers could not contact OR directly, and that he/plusnet would email details of how to do it.  That is all I asked on this forum - how to find out more.

So give what a rest please?  You are offensive and upsetting in your tone.  Please identify what in my posts justifies such a comment!  - I didn't 'move' any question, as "jab" claimed, and I was actually praising a Plusnet employee who was very helpful when I got this "I give up... I'm done " and now your  "... Give it a rest" ?

Honestly, your response is quite upsetting as it has no basis or justification whatsoever.  Why say such things?

[#2]

@Pauly9  Basically because you keep on banging on about a fault that has been corrected so you no longer have a problem, what answer are you expecting to get from Plusnet  or even Openreach, hang on you won't get anything from them, they don't communicate directly with end users.🙄

If Plusnet tell you please let us know how you can contact Openreach directly to get an answer to your question. I won't be holding my breath for a response.🤔

[#3]

I too would be surprised if we could find out the level of detail you’ve asked about what went wrong with the fault.

@Pauly9 wrote:

I'm concerned the lack of available ports may eventually attract differing responses from different ISPs.

If you have concerns that the availability checker isn’t showing things accurately then you can contact Openreach by filling out this form https://www.openreach.com/forms/fibre-broadband-availability---customer-form

(I’m not in the office tonight)