Well I've been a Plusnet customer for the last 2yrs, all I can say what a load of rubbish the service is, router is useless, constantly dropping out, flashing orange for hrs on end, refuses to auto rest, refuses to manually reset, tried accessing router setting online (no chance) that refuses to work too, is it because I'm using mobile data on my phone? If so I'm screwed yet again, how on earth am I supposed to try another setting when I have a router that spends 90% of its life flashing orange?.
I'm now on a 2nd replacement router, initially worked OK sort of, only flashed orange 50% of the time.
Multiple calls to Plusnet, several BT visits later, still no-one can fix it.
From my experience Plusnet is just a shabby network.
I've been promised a refund, nothing came of that, basically Plusnet are in breach of contract as they claim a minimum guaranteed speed, speed supplied falls well below this figure 24/7, even the odd time the flashing orange goes to Blue for a connection, it can barely run 1 TV, add a phone or 2nd TV into the mix & OMG!!! instant flashing Orange with no promise it'll ever work again for several hrs or in this wks case 3 days.
Contract's up end of July 2023, never again would I give Plusnet the time of day, they take £26 p/mth & give nothing in return, they've even got the cheek to hike up the price every year.
A complaint to OFCOM is my next action.
These charlatans can't be allowed to rinse people every month & get away with it.
