I received an email "Leaving Plusnet - what you need to know" but it is unauthorized transfer
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a week ago
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I received an email "Leaving Plusnet - what you need to know" but it is an unauthorized transfer, the email provide a phone no. but I checked this online it is a scam. Therefore, I don't know what I do for this.
"We're really sad to lose you as a customer and would love to offer you one of our great deals before you leave, it's all part of us doing you proud. Visit the Member Centre or call us for free on 0800 073 3057 from a landline or mobile. If something isn't right and you would like to speak to someone about your account, the sooner you call the easier it is to change things."
Does Plusnet have an email address I can inquire about this?
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a week ago
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@billy1231 I suggest you call Plusnet on 0330 123 9123 and ask them why they think you have requested a transfer.
BTW - that is a genuine PN number (or was) , but I understand it was for Business Account holders, when PN decided to close their Business operations.
Who does the email claim to come from?
Re: I received an email "Leaving Plusnet - what you need to know" but it is unauthorized t
a week ago
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Please see the content as below:
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Re: I received an email "Leaving Plusnet - what you need to know" but it is unauthorized t
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That looks like a genuine PN email, but it would be interesting to see the senders address. Also, does it have an 'email reference at the foot?
Re: I received an email "Leaving Plusnet - what you need to know" but it is unauthorized t
a week ago
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There was a few of those sent out in error in 2020, but would call the main PN number to check.
Re: I received an email "Leaving Plusnet - what you need to know" but it is unauthorized t
a week ago
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Providers do make mistakes when entering the details for a line take over, leading to erroneous line take over attempts. Sometimes it is simple typos, sometimes it is property name confusion, where two properties near each other have similar names (for example Rose Tree Cottage and Rose Tree House).
It is IMPERATIVE that you contact Plusnet support or COTS IMMEDIATELY to have this rouge migration stopped dead. Be warned that the stop rouge migration process within BT Openreach / Wholesale is not water-tight. I had a rouge line take over stopped by the wizard @Gandalf (so I know the process was executed correctly), but the line still got ceased and it took 10 days to restart it.
Things have changed since then, I fear that in this situation if you are on BB + PTSN and the line is ceased by this rouge take over, then it might not be possible to restart the PTSN service given the stop-sell on WLR.
Contact Customer Options Team (aka COTS)
COTs is the place to go to if you want to find out anything to do with your contract in respect of leaving, renewing or simply enquiring about early termination charges (ETCs). They have their own number and tend to answer quicker than the general customer service number.
Direct dial numbers
- 0800 013 2632 or 0800 079 1133(from within the UK)
- +44 330 123 9197 (from abroad)
- Available...
- 8am - 8pm Monday to Friday
- 9am - 7pm Saturday
- 9am - 6pm Sunday
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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