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IP Profile speed drop

FIXED
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,676
Thanks: 10,311
Fixes: 1,607
Registered: ‎21-04-2017

Re: IP Profile speed drop

‎09-05-2022 8:17 PM - edited ‎09-05-2022 8:25 PM

@Townman, Yeah we can do DLM resets for fibre now in a similar way we can for ADSL. It doesn't always work and we can't manually adjust the SNRM target like what we do for ADSL. We'd just type in the circuit ref and watch the magic unfold. 

@Nontecky, No problem and that's right. I'd keep a close eye on things and if you do have further issues with the Hub Two, it may be best us arranging an Openreach engineer next to investigate further. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
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Nontecky
Grafter
Posts: 31
Thanks: 5
Registered: ‎20-10-2021

Re: IP Profile speed drop

‎20-05-2022 6:15 PM

Just to say thank you.....the downlaod speed has been stable now for two weeks at 47Mbps.

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LaurenB
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,577
Fixes: 131
Registered: ‎07-12-2017

Re: IP Profile speed drop

‎23-05-2022 9:01 AM

Thanks for the update @Nontecky, I'm pleased it's been stable and hopefully it stays this way for you!

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
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