Intermittent Connection Drops

[#1]

We dont have any landlines actually hooked up but here is the first page of the WAN tab, I see an error on it that I assume you can understand!

[#2 · Accepted solution]

OK - I was correct in my guess - there is a fault in the BT/OR network. As a a backup to your BOT reports, try sending a fault report via this link: https://faults.plus.net 

[#3]

Thank you for all of your help! Do you know what the common caus eof this fault is? and what I could expect to be done to fix it?

[#4]

Also when they ask me about the quiet tone question in that fault report what should I answer if we dont have a phone line?

[#5]

No problem - that is what the Community is for - to help each other. As to the reason for this, no I don't really know - I'm not a telecoms engineer - but an investigation by OpenReach should sort it, although even if the engineer told you the problem, it may not make much sense.

[#6]

---

@Dalekfish wrote:

Also when they ask me about the quiet tone question in that fault report what should I answer if we dont have a phone line?

---

'No phone available' is probably the best answer. However, you do have a problem which needs resolving by OR.