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Intermittent Disconnects

jab1
Legend
Posts: 19,630
Thanks: 6,474
Fixes: 292
Registered: ‎24-02-2012

Re: Intermittent Disconnects

Can I suggest you post your Help Desk and error logs as I suggested please?

John
willcutforth
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,718
Thanks: 80
Fixes: 113
Registered: ‎27-11-2020

Re: Intermittent Disconnects

Hey there @jlog I'm back! Tested the line and everything looks swimming from our side. There was one drop today but prior to this there was on on the 16th. This will show you your visual connection.

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
jlog
Grafter
Posts: 35
Thanks: 7
Registered: ‎01-10-2017

Re: Intermittent Disconnects

Thanks both.

Fingers crossed it’s a one off, I’ll keep an eye on it. If it does start happening frequently, I’ll pop the logs in here and raise another fault.

Cheers
Jamie