Internet speed is unstable & bottoming out.

[#1]

My internet speed is bottoming out sporadically every minute & a half to 2 mins.

5 times out of 6, the speed test is fine but on the 6th test , the speed is zero before it returns to normal. This is causing my AWS connection to fluctuate from 25ms to 2380ms & when I take a call, AWS grinds to a halt until the caller hangs up & then the screen returns.

Using an Ethernet Cat 8 cable connection. Only one device connected to the router.

Tried a different ADSL Microfilter & line & connected to the test socket but no difference.

Any help appreciated as it is greatly impacting my ability to work.

[#2]

Tried different Ethernet cables but no fix.

IT team cleared AWS memory, Rebooted workstation, Rebuilt workstation & created a new directory but no fix.

Tried a 2^nd PC with a fresh Windows install - no fix

Modem is a Hub Two.

The line has been tested & came back fine

[#3]

@thehiker8 What is AWS? - pardon my ignorance.

Does a PC/laptop display the same behaviour in normal browsing?

[#4]

@jab1 Amazon Web Services

[#5]

Hi John, It's Amazon WorkSpace, a remote desktop which I use for work. Any small amounts of latency will really impact it's operation. Yes running tests outside of AWS on normal windows yileds the same result. Most of the tests are fine but then one will come back below the min guaranteed speed of 2.5Mbs

[#6]

@thehiker8 do I take it from your comment that you are on an ADSL connection. Is FTTC not available? It won't necessarily sort your ping rates out, but it is (a) more resilient and (b) faster.

[#7]

Going to try a different Hub 2 Router with a Super High Speed ADSL 2+ Cable & ASNQ ADSL Filter later tthis Eve hope for a fix there.

[#8]

Thanks for reply. Alas FTTC is not available yet. On the waitlist

[#9]

Pity about FTTC. can you afford the time to wait ~90 minutes between Hubs - see if you get a different IP?

[#10]

Sorry what do you mean a different IP?

[#11]

Internet Protocol Address. It is just a thought that new one may give different routing and possibly avoid those high ping spikes, but I could be wrong.

[#12]

Ok thanks, will try that next if the router swop fails to resolve it

[#13]

@thehiker8 

Are you certain that there are no other background tasks, uploading or downloading, running at the times when you experience this problem?

You can only use your slow data rate once.

[#14]

Hi Yes all background apps/downloads are off. I have one connected PC thats fully updated & running only essential software.  

[#15]

A replacement Hub 2 has not solved it. The issue continued throughout the day yesterday from 8am to 7:15pm & is continuing again this morning. An average speed of 14Mbps and then bottoms out for a split second every 2/3 mins & back to 14. The remote desktop is constantly lagging & trying to catch itself up.