Light on router is blue but no internet connection!

[#1]

Ah, I see. I've already fired an email across to my colleague to checkup on your account. I'd also probably advise raising a fault to us at http://faults.plus.net to get things in motion as it can take our faults team a few days to pick up fault tickets.

I hope it gets resolved tomorrow though.

[#2]

Just an update.

My colleague has found that your account wasn't active and has activated it for you.

Your router isn't connecting to your exchange upon retest. Is it still turned on?

Would you also mind private messaging me the text you received from us yesterday at 4?

If we've advised that you should be able to connect then when your account wasn't active I'd like to investigate that.

[#3]

If you're on windows 10 there as been a bug of sorts that wouldn't let you online, think I had it yesterday but I just troubleshot the issue and resolved it in a couple of minutes

[#4]

@Terminator That has nothing to do with this problem.

[#5]

Just for clarification and to echo here what's been discussed via PM.

The account didn't activate automatically, however has since been manually sorted.